hiltprofile.blogg.se - Charles and keith paya lebar

#CHARLES AND KEITH PAYA LEBAR PROFESSIONAL#

Keen sense of fashion and a passion for the fashion industry.Fun, vibrant & outgoing personality with great personal style.Applicants with experience with global returns and exchange procedures will be highly considered.Ability to speak mandarin to liaise with Chinese speaking customers.Proficiency in both written and spoken English, and at least one other language.Client Success oriented and committed to handling customer grievance.Knowledge of Salesforce is an advantage.Proficient with Microsoft Office suite and Email.Good interpersonal and communication skills.Minimum Diploma, preferably with at least 1 year of experience in Service Industry.**Please kindly indicate your preferred time slot** Shifts Timing (Weekends / PH only morning shift): data entry of membership details and feedback forms Management of the membership and customer feedback database, i.e.Prepare weekly/monthly reports on live chat performance, number of compliments, complaints, feedbacks and enquires accordingly to the sources.Assist ECommerce team in administrative duties.Any other tasks as and when assigned by the Management.Require to work in shifts and on weekends and public holidays.Stay in trend and knowledgeable for new client success tools (e.g.: chat line) or information.Constantly drive improvement in processes and client success levels to deliver KPIs.Constantly look out for ways to improve work processes and client success levels.

Understand and provide support for exchange and returns.Master and well-trained in handling all customer feedback.Work closely with the Order Fulfillment Team, Inventory, IT and Sales & Operations Team on a daily basis.Maximize cross sales opportunities in all correspondence by suggesting related products to original inquiries.Use of initiative to identify and follow up sales opportunity with customers.

Assist customers or operations team to source / locate products.

Assist customers with regards to the status of their orders.

Reply all customer enquiries and feedback within stipulated timelines via various channels (e.g.: calls, email, live chat, social media, etc.).

Set SOP for Client Success (e.g.: service recovery, guidelines for handling customers from different feedback channels, SLA to customer feedback, preparation of FAQ, etc.).

We are pleased to announce that our company, CHARLES & KEITH GROUP, is currently open recruitment for candidates who are interested in joining our office company as a Client Success Associate (1 Year Contract) (Shift Work). This range naturally varies depending on how proficient the candidate credibility can be offered. Our company provides a competitive salary range of SGD 2.000 - SGD 5.700, which can be adjusted at the discretion of HRD in our company.

#CHARLES AND KEITH PAYA LEBAR PROFESSIONAL#

The candidates criteria we are looking for must be trustworthy and disciplined, because our business values a professional and competitive work environment. Armenia Australia AU $ Austria EU € Azerbaijan Bahrain BHD Belgium EU € Brunei Bulgaria EU € Cambodia US $ Canada CAD China / 中国 ¥ Croatia EU € Czech Republic EU € Denmark EU € Egypt Estonia EU € Finland EU € France (EN) EU € France (FR) EU € Georgia Germany EU € Greece EU € 香港特別行政區 HK $ Hong Kong SAR HK $ Hungary EU € India INR ₹ Indonesia (EN) ID IDR Indonesia (ID) ID IDR Iran Ireland EU € Israel IL ₪ Italy EU € Japan /日本 ¥ Jordan Kazakhstan Kuwait KW KWD Latvia EU € Lebanon Libya Lithuania EU € Luxembourg EU € 澳門特別行政區 HK $ Macau SAR HK $ Malaysia MY RM Malta EU € Mauritius Mexico MX Mex$ Mongolia Morocco Myanmar Netherlands EU € New Zealand NZ $ Norway Oman OMR Pakistan Panama US $ Philippines PH ₱ Poland EU € Portugal EU € Qatar QAR Romania EU € Saudi Arabia (EN) SR ﷼ ريال سعودي (ر.We are hiring for the position of Client Success Associate (1 Year Contract) (Shift Work) with contract working hours for our company office, CHARLES & KEITH GROUP, for residents of Paya Lebar and its neighboring areas.Ĭandidates with expertise in Services & Customer Service and at least a Primary/Secondary School/O Level, Professional Certificate/NiTEC, Diploma & Advanced/Higher/Graduate Diploma or higher are highly needed.